You need to good support ticket plugin since you are in WordPress bsuness because you are selling WordPress Plugin, themes or giving support and maintenencae services to people who are running WordPress sites.
Your life will be easy if you can find the right support ticket plugin for your business. Most important things you should be able to handle tickets without any issues.
You can select a good WordPress support ticket plugin by looking at the number of downloads and the rating.
Good plugin developers give you good support and regular updates.
Check out the reviews and pricing plan and features they offer, before you purchase a support ticket plugin.
SupportCandy
Active installations: 10,000+
This is a complete support ticket system with
There are short codes to show the all list of tickets, unresolved tickets and to create new tickets.
Features
Guest Tickets : guests can create ticket without creating user account
File attachment : You can add file attachment custom field types.
You can use Shortcodes to display support tickets.
KB Support
Ability to assign an agent for a support ticket and this is very good if you run a WordPress maintenance and support system. So you can assign developers based on their skills.
- You can easily create the ticket submission form with Shortcode. You do not have any coding experience.
- Sequential ticket numbers and you can set the starting number.
- You can submit a ticket as a guest without signup
- Email notification for customers and admin
- Only customer and support person can see the ticket
- Ability to add more than one support agent per ticket
- Responsive front-end pages for customers to view and manage tickets
- You have a good knowledge base so that customers can get the information for their issues before creating tickets
- Restricted access to some of the knowledge articles
- Agent allocation can be done automatically or based on the ticket count
- Ability to change the status of the agent (online/offline)
- Create and manage departments for agents
Pricing
This is free plugin with full features but you can buy extension based on your requirement.
Fast
This is also complete support ticket system for WooCommerce store. You can customize the tickets using its builder.
Active Installation : sold 1400 times
Price
This is a paid WordPress support ticket plugin and price is $39